If you see an issue with roadworks, or broken bus stops and shelters, the quickest way to let us know is to report a problem with our street care reporting tool.. You can also tell us by calling 0343 222 1234 (call charges may apply) or select the 'safety issues and incidents' option on the form below.For all non-safety critical matters, we aim to respond to you within 10 working days. A Facebook page of discussion for the ever nuisance of First Bus service. The bus driver claimed that closing the stroller is not allowed anymore and would not let me on the bus. In some areas the local council has installed displays at Bus stops, some will show scheduled timetable information and real time information. they are apparently “full” when there are multiple seats open. It's a wonder I actually manage to get to work and back each day. Email: coachinfo@bullockscoaches.com 3. In London I can get a nationalised and subsidised bus from Euston to the South Bank, it costs around £1.50 for what is a significantly longer journey. Your card may have been reported as lost or stolen and been cancelled by your card issuer. Customer Complaints Charter. We work hard to ensure that our services run as smoothly and efficiently as they can. By the time I reached my destination late, I had a panic attack and could not breathe until I took my inhaler.Update from my last post:Yesterday, Dec 2nd. Our research showed that boarding time and average journey times would improve if even just half of customers used mobile ticketing. If you can’t find the information you need within these FAQs, then you can contact us directly and we’ll try to help. We’ll use them where they are necessary to provide the products and services that you have requested. We will only send marketing communications to persons 16 and over – please tick to confirm if you are over 16 (after ticking you will be able to choose your marketing preferences): We'd like to tell you about our Apps, changes to our Bus services, and of course to let you know about exclusive offers from us and selected 3rd parties. Part of FirstGroup plc Please select the ticket section of your area for more details. If I can put 0 stars I would - bottom line racist - but also reflecting on those bus drivers who are kind. Some of the card/personal/authorisation details entered do not match the information held by your card issuer. Download the app and follow the instructions, it’s that simple. Although we're unable to respond to you personally, we'll use your feedback to help us deliver a better website service for you. Download the app and follow the instructions, it’s that simple. The driver will have no access to change in the event of overpayment. If you’d prefer to contact us directly, you can call us on the number in the Contact Us section or use the Contact Form ↓ there. Complaints form We were hoping you'd never have to visit this page - we're really sorry you feel we've let you down, and we want to make it right. Please hand anything accidentally left on a bus to your driver. That bus driver told me there is no such rule and I should have been allowed to do so if I so wish. I am Autistic and also have severe respiratory problems. Alternatively you can use our get in touch section below for more contact options; we are happy to help. Sack this bully. “First Student’s local staff members are visible in our community and they are dedicated to our children. Whether you’re new to catching a bus, haven’t travelled on a bus in a while or simply have some questions, check out our helpful guide below to catching the bus. First Buses Complaints closed over the weekend.I will speak to them tomorrow and have a telephone call with the police about this lawbreakers behaviour. I’m sure it criminals running this company, almost £5 for a return ticket! i know they’re limiting people on busses but it’s absolute disgrace that bus drivers and choosing who they want on and who they don’t. At First Bus we work hard to deliver a helpful, friendly, easy to use and reliable service for our customers. Our staffs work together as a team. Katie Rogers > ‎ First Bus Service - Complaints, experiences and stories. Card payments can sometimes be declined because of an issue with your bank's systems; the fault could be with your card issuer. Please go to tellfirstbus.com » and give us feedback – it will only take 2 minutes. First Bus App user?You need to register separately for your web account. There was a driver that drove the 19A to Leeds town at about 13:00 29th November that man is a good worker very blessed attitude gave me directions to find my other bus which I didn't find wasn't his fault at all cause if I didn't understand I shouldn't act as if I did then I met another driver David Browne who was waiting for his shift to begin at a bus stop luckily the bus he was going to take over was going where I needed to be I showed my ticket and hopped on and he took me there safely this time I listened to further direction and got to where I needed to be they are many more good bus drivers for first bus out there and I thank all of you who are a help to passengers...Ok. Have your say in there services and give us your travel...Followers: 549 Poor bus service etc. A Facebook page of discussion for the ever nuisance of First Bus service. He was awful. If your bank account is not based in the UK: Some banks automatically put a stop to paying for things internationally. We can’t usually contact you personally when you leave feedback on Tellfirstbus as we don’t capture personal details there but we do share the key themes of feedback we’ve received. All Rights Reserved. If you want to give us feedback, you can do it quickly and easily at Tellfirstbus.com . We are just considered to be adults and have to pay the full price, which is somewhat questionable. Share. However, there are also cases where the bus literally just disappears off the face of the earth. Rude undertrained drivers that can’t even use there brakes properly. Your payment request may have been declined by your card issuer. Your data may also be used for analysis purposes and personalisation, to help us provide the best service possible to you. Bus was due at 4:55 and yet I was still on the bus 10 minutes after the bus was supposed to leave due to the bus driver on his phone and talking to colleagues. If you want to make a formal complaint and get a personal response, we aim to make that as easy as possible for you too. Please check the buggies section on our bus accessibility page for more information. If you download the First Bus App, you can find the price of your journey and buy the ticket on your phone – you just scan the ticket straight from the app so you won’t need to worry about losing a paper ticket. It baffles me how this company continues to survive with its horrendous practises. I had to take taxi.Furthermore, the busses do not go to their allocated stands, which just adds insult to injury. You've already flagged this Phill 1 review. The service over the last 10yrs has just got worse and worse. Find out moreAberdeen customersDoncaster customers. We need more kindness and understanding. Abysmal.If there is an option for 0 stars I would give it. Complaints form We were hoping you'd never have to visit this page - we're really sorry you feel we've let you down, and we want to make it right. We use age verification for data protection regulation compliance and to tailor our communications to you. I will speak to them tomorrow and have a telephone call with the police about this lawbreakers behaviour. They are dirty, late or do not turn up, cost to much & bus drivers are rude. If we find a potential match on the system, we’ll email you to let you know where and when you can collect your item. A First spokesman said their complaints had decreased from 5,610 to 4,051 - a reduction of more than 25 per cent. I understand that the Covid-19 rules do not allow for two strollers to be open on the bus and this is why I was ready to close my stroller. A bus driver was extremely kind. or to the actions or physical condition of the driver during the trip. In most cases, we’ll keep any lost property for a month to give you time to claim it. For more information, visit our Bus Accessibility Page. Amazing customer service - most places are only too happy to pass you off to someone else, but “Super Jane” took ownership of the issue and I can’t thank her enough! We will do our best to make sure that you get your lost property back as quickly as possible. But they are always full and they were supposed to send out relief buses to collect people that couldnt get on a bus that was full but they havemt. SORT IT OUT! First Bus in Stoke On Trent are rubbish. Yes, our First Bus App has a ticket gifting function, allowing you to purchase a bus ticket and transfer it directly to your child’s phone. A safety complaint is related to the mechanical condition of the bus (bald tires, brakes that might be faulty, lights not properly operating, etc.) Aberdeen Your card may have recently been replaced by your card issuer but not yet activated. 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