So after first choosing your language, then do NOT choose Option 1 (refund info). Call the IRS number again, but this time, we are going to follow these steps. When you first hear the recording, press number two for English. It is best to call at 8AM to avoid wait times or “courtesy disconnects.” Another important tip: it helps to “speak IRS” on these calls as IRS employees often refer to internal terms when giving you information on your account. On IRS.GOV today, news article IR-2020-68, April 9, 2020 addresses several items possibly relevant to a time frame for re-opening. He says word is IRS received 7 million more phone calls than usual in January. This is what the IRS rep told me last week.   If for some reason you didn’t receive the letter (Notice 1444) try calling 800-919-9835. Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line. Social distancing rules in many places limiting staffing. The IRS is piling unopened business tax refund requests into storage trailers and advising companies to file by fax instead. Choose option 2 for "personal income tax" instead. This is holding up my stimulus check and what would be our refund for this year. Call 844-545-5640 to find out if your nearest TAC is open and to reserve a time slot. The IRS began reopening TACs on June 29, 2020, but the agency didn't exactly fling their doors open. The IRS received more than 100 million calls last year, but only 1 in 4 callers ultimately got through to an IRS employee, according to a recent National Taxpayer Advocate report.Most callers either get frustrated with the long waits or fed up with the complicated phone tree that only leads from one automated message to another, so they simply hang up. — IRS #COVIDreliefIRS (@IRSnews) May 18, 2020 If you need to speak with a live person, please call the phone number that’s listed on … Reopening is happening in stages, and you can only visit by appointment. Reaching the IRS by telephone-Automated phone lines, which handle most taxpayer calls, will remain available during this period. Call early: IRS phone lines get clogged up quickly. Expect to wait. The IRS has made the government’s most aggressive effort so far to recall its workforce. To speak to someone, you will need to call the phone number you were given on your letter informing you of the stimulus checks – that letter was called Notice 1444 and should have been mailed to the last known address the IRS had on file for you. All the call centers are open but that doesn’t mean they are fully staffed. Correspondence sent to IRS offices may be returned to the taxpayer if that office is closed and no one is available to accept it. So now at this point I am at their mercy, waiting for that line to reopen for calls or for my local IRS office to be there to help. Some items are included here: "IRS phone lines supported by customer service representatives for both taxpayers and tax professionals are not staffed at this time. It’s stopped answering phone calls on taxpayer assistance lines. 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